Thank you for visiting Faerie Window.
Payment:
1} Payment is via Paypal..
2} I will ship your order once payment has been cleared through Paypal. I ship Tuesday through Thursday.

Shipping:
1} I am shipping to the US and the following international destinations: Netherlands, Italy, Denmark, Germany, Australia, France, Canada, Japan, Portugal, Sweden, United Kingdom, and New Zealand
2} Shipping to the US is priority and shipping to international destinations is First Class International.
2) I ship on Tuesday through Thursday to the US. Tuesday through Thursday for international.
3) I do not provide insurance on shipping--if you want insurance please let me know and I will adjust the invoice through PayPal.
4) I cannot be responsible for lost, misplaced, damaged or stolen mail. I will do my best to provide quality customer service on my end. :) After the package leaves my hands it is at the mercy of the postal system.
5} Shipping is based on weight. If you purchase more than one item, the shipping rate will be adjusted according to the combined weight of the items.

Refunds and Exchanges -Refunds:
1) These will be handled on an individual basis. Please email me if you are unhappy in any way with your purchase and together we can decide how best to resolve this.